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Lakarya provides dynamic and reactive multi-lingual service desk support which delivers 24hr service and a consistent SPOC. The service desk operations set up a unified point of contact for all users in order to supply customer services and to make sure that the quality of services provided meet expectations.
The key features of Lakarya service desk:
Lakarya ensures the scope our clients need for each device with workable faulty hardware replacement options. Spare parts management services ensure the accessibility of vital spare parts in the event of any equipment failures.
The key features of Lakarya’s hardware replacement solutions include:
Equipment and technologies we support include:
Forming an integral part of the post-implementation solution, Lakarya’s Remote Technical Support Services and Remote Monitoring are a multi-level system of support. We deliver a robust 24x7 remote issue resolution service that can greatly level out and accelerate the remedial maintenance process.
As a part of remote technical support, Lakarya monitors the accessibility and workload of the devices in the customer’s network, including proactively reporting failures to the customer within the guaranteed response time while concurrently beginning the servicing activities.
Remote monitoring service includes:
Complex on-site preventive and corrective maintenance services are provided by Lakarya engineers, thus drastically decreasing the risks associated with data losses and network downtimes. Service level agreements (SLAs) start with 24x7x2 and 24x7x4; Next Business Day (NBD) service delivery can be achieved in a majority of world locations.
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